Welcome to your MyVUMI™ Card!
Visit frequently to access important information about your policy, including how to file a claim,
our worldwide access phone numbers and much more
Your VUMI® Medical Plan, Wherever You Go
With MyVUMI™, managing your health insurance has never been easier:
- Access your plan information anytime
- Download policy documents instantly
- Keep your member card on your phone
- Enjoy secure, convenient services
Start today at MyVUMI™ Portal or download it from your preferred app store
Your VUMI® Medical Plan, Wherever You Go
With MyVUMI™, managing your health insurance has never been easier:
- Access your plan information anytime
- Download policy documents instantly
- Keep your member card on your phone
- Enjoy secure, convenient services
Start today at MyVUMI™ Portal or download it from your preferred app store
View important information:
The Plan Summary, Certificate of Cover, Conditions of Cover,
and other policy documents.
Obtain your VUMI® Member Card:
Download a digital version of your Member card from MyVUMI™.
This allows you to access benefits at different medical centres.
Online claims
Submit a claim and view history and status of your claims.
Pay your premium:
From anywhere, anytime
Contact VUMI®
VUMI® team is available 24/7.
View important information:
The Plan Summary, Certificate of Cover, Conditions of Cover, and other policy documents.
Obtain your VUMI® Member Card:
Download a digital version of your Member card from MyVUMI™. This allows you to access benefits at different medical centres.
Online claims
Submit a claim and view history and status of your claims.
Pay your premium:
From anywhere, anytime.
Contact VUMI®
VUMI® team is available 24/7.
Need help? Request a callback and our team will reach out to you shortly.
You can reach us anytime on one of the following phone numbers:
Need help? Request a callback and our team will reach out to you shortly.
You can reach us anytime on one of the following phone numbers:
Call us:
 |
Dubai: | +971 4 573 2999 |
 |
United Kingdom: | +44 330 027 2182 |
 |
Hong Kong: | +852 5803 1713 |
 |
Kenya: | +254 20 3892150 |
 |
Thailand: | +66 2 105 5704 |
 |
VUMI USA: | +1 866 360 7680 |
Pre-Authorisations
- Check if your service requires Pre-authorisation by reviewing your policy or the guide
- Gather the required details: member info, provider, location, dates, medical records, and estimated costs
- Send your Pre-authorisation request and documents to
- VUMI will review and issue a written decision within 3–5 business days (emergencies are prioritised)
For more details, please download the Pre-Authorisation Guide
Call us:
|
Dubai: | +971 4 573 2999 |
|
United Kingdom: | +44 330 027 2182 |
|
Hong Kong: | +852 5803 1713 |
|
Kenya: | +254 20 3892150 |
|
Thailand: | +66 2 105 5704 |
|
VUMI USA: | +1 866 360 7680 |
Online Form
Complete the Notification/Pre-Certification Form for a medical procedure or event. You will receive a confirmation email and our medical team will contact you as soon as possible.
By E-mail
Send an e-mail to
CustomerServiceGlobal@vumigroup.com
with your policy information and the medical service you received or will receive.
Don’t forget to attach all related documents, such as medical reports, diagnoses, bills, etc.
Pre-Authorisations
- Check if your service requires Pre-authorisation by reviewing your policy or the guide
- Gather the required details: member info, provider, location, dates, medical records, and estimated costs
- Send your Pre-authorisation request and documents to
- VUMI will review and issue a written decision within 3–5 business days (emergencies are prioritised)
For more details, please download the Pre-Authorisation Guide
Conveniently submit a reimbursement claim:
Conveniently submit a reimbursement claim:
In your app, navigate to
“My claims”, then “Submit a claim”
Select the relevant claimant
from the drop-down menu
Fill in the form
In your app, navigate to “My claims”, then “Submit a claim”.
Select the relevant claimant from the drop-down menu.
Fill in the form
Attach required documents and press OK.
Contact Us 24/7
No matter the time or your location, our team is available to help:
Contact Us 24/7
No matter the time or your location, our team is available to help:
Main Office
Office 103, Building 7
Dubai Outsource City. Dubai
United Arab Emirates
Contact Number
+971 4 573 2999
Main Office
Office 103, Building 7
Dubai Outsource City. Dubai
United Arab Emirates
Contact Number
+971 4 573 2999